Below FAQ are some common concerns of our clients before placing an order with us.
If you have other questions, please send it to help@casperchoa.com.
- All
- SHIPPING INFORMATION
- PLACING AN ORDER
- RETURNS & EXCHANGES
- PAYMENT INFORMATION
SHIPPING INFORMATION
Please view our updated shipping destinations here: SHIPPING RATES
We also offer expedited shipping methods at an additional fee. Rates are automatically calculated at checkout. We can not guarantee expedited processing or shipping for every order.
If your order does not qualify for free shipping, you will be contacted via the email provided at checkout. Please note that certain high-value pieces, large/heavy objects, furniture, art, and books, may require an additional shipping fee. After an item has been purchased, CASPER CHŌA will obtain a customized quote for shipping the item and contact you with the final rate. Quotes for shipping will be determined after purchase based on item size, type, value, and destination.
All customers outside the United States will be responsible for any additional customs fees.
If you require expedited processing, please email us at help@casperchoa.com.
We can not guarantee expedited processing or shipping for every order.
If you do not have an account, please enter you tracking number below. if your tracking number doesn't work feel free to contact us at help@casperchoa.com.
Pre-order items will be provided an extended time frame to adjust shipping information with a follow-up email before the item is processed to ensure that the shipping information is accurate.
CASPER CHŌA is not responsible for any packages or items being shipped to an undesired address or receiver if the customer fails to contact us within the time period provided correctly.
Please advise that we do not provide refunds for lost, stolen, or incorrectly delivered packages. Once the item has been handed to the carrier, the carrier will take responsibility for the package.
PLACING AN ORDER
Cancellations are permitted if the customer contacts help@casperchoa.com within 24 hours after the order has been placed and includes the order number within the email. Failure to include the order number will render the email as an invalid attempt to update the shipping information and the customer has the remainder of the 24-hour period to contact us again with the necessary order number included.
RETURNS & EXCHANGES
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@casperchoa.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not provide refunds for returns lost or damaged en route to our return facility.
Some exceptions may apply.
Please view our refund & return policy in its entirety here: REFUND POLICY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Some exceptions may apply.Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@casperchoa.com.
We are not responsible for lost, stolen, or incorrectly delivered packages. Once the item has been handed to the carrier, the carrier will take responsibility for the package.
PAYMENT INFORMATION
We also accept most major credit cards from the following countries:
Americas | Europe | Asia | Oceania | Africa |
---|---|---|---|---|
Canada | Austria | Hong Kong SAR | Australia | - |
United States | Belgium | Japan | New Zealand | - |
- | Czechia | Singapore | - | - |
- | Denmark | - | - | - |
- | Finland | - | - | - |
- | France | - | - | - |
- | Germany | - | - | - |
- | Ireland | - | - | - |
- | Italy | - | - | - |
- | Netherlands | - | - | - |
- | Portugal | - | - | - |
- | Romania | - | - | - |
- | Spain | - | - | - |
- | Sweden | - | - | - |
- | Switzerland | - | - | - |
- | United Kingdom | - | - | - |